Refund & Cancellation Policy

Cancellations & Refunds

Last updated: 1 June 2025

This policy sets out the cancellation and refund terms for all Journey with Nawal services. It is compliant with the Consumer Protection Law issued by Royal Decree No. 66 of 2014 and its amendments in the Sultanate of Oman, and any applicable electronic purchasing regulations. Where this policy conflicts with statutory rights, statutory rights prevail.

🌿

Individual Sessions — Sound Healing & Cacao Ceremonies

Cancellation 24+ hours beforeEligible for rescheduling, no charge
Cancellation less than 24 hours beforeNon-refundable
No-show (no prior notice)Non-refundable
📦

Packages — Sound Healing & Cacao Ceremonies

Before first session completedRefund possible after deducting administrative & processing fees
After first session completedNon-refundable
🎓

Workshops, Classes & Group Events

Cancellation 7+ days beforeFull refund
Cancellation 3–6 days before50% refund
Cancellation less than 72 hours beforeNon-refundable
Transfer to another personAllowed with prior written notice and management approval
🏡

Retreats & Special Experiences

DepositsNon-refundable under all circumstances
Cancellation 30+ days beforeFull refund of amounts paid (excluding deposit)
Cancellation 15–29 days before50% refund (excluding deposit)
Cancellation less than 15 days beforeNon-refundable
Approved replacement participant foundPartial refund possible at management discretion
📱

Digital Products & Downloadable Content

After access granted or product downloadedNon-refundable
🔄

Journeys-Initiated Cancellations

If we cancel any service or eventFull refund OR transfer of payment to a future offering

Consumer Rights in the Sultanate of Oman

This policy is subject to the provisions of the Consumer Protection Law issued by Royal Decree No. 66 of 2014 and its amendments. Under this law, consumers are entitled to: receive safe products and services of appropriate quality; full price and terms disclosure before purchase; file formal complaints with the Consumer Protection Authority; and receive refunds for defective products or services that do not meet agreed specifications.

For defective or incorrect purchases, please contact us within 7 days of purchase date for resolution.

Refund Processing

  • Refunds are processed through the original payment method where possible.
  • Non-refundable banking, payment gateway, currency conversion, or transaction fees are deducted where permitted by law.
  • Processing time varies by payment provider and may take 5–10 business days.
  • All cancellation requests are calculated from the time we receive the formal request.

How to Request Cancellation

To cancel your booking, sign in to your account on our website and click the "Cancel Enrollment" button visible on your booking details. The system will automatically calculate your refund eligibility based on our policy. You may also contact our team directly.

Email: hello@journeyswithnawal.com