Journey with Nawal | Holistic Wellness & Healing

1. Introduction

Journey with Nawal ("we" or "the Company") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal data when you use our services. This policy is governed by the Personal Data Protection Law issued by Royal Decree No. 6 of 2022 in the Sultanate of Oman.

2. Information We Collect

We may collect different types of information including: identity data (name, date of birth, nationality); contact data (email, phone, WhatsApp); booking and payment data; health and dietary information voluntarily provided for service purposes; website usage data; and emergency contact information.

3. How We Use Your Data

We use your data to process bookings and deliver services; send booking confirmations and administrative correspondence; personalise your experience based on health and dietary needs; comply with legal and regulatory obligations in the Sultanate of Oman; improve our services and user experience; and communicate with you about relevant offerings — with the ability to unsubscribe at any time.

4. Legal Basis for Processing

Under Omani personal data protection law, we process your data on the basis of: your explicit consent when signing up; contractual necessity to deliver requested services; legal obligations imposed on us; and our legitimate interests, provided they do not override your rights.

5. Data Sharing

We do not sell your personal data. We may share your data with technical service providers (hosting, email, payment processing) bound by strict data processing agreements; and competent authorities when legally required. No other sharing occurs without your consent.

6. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law in the Sultanate of Oman. Booking data is typically retained for seven years for accounting and legal purposes. You may request deletion of your data subject to legal requirements.

7. Your Rights

Under Omani law, you have the right to: access your personal data; correct inaccurate data; request erasure where applicable; object to certain types of processing; withdraw consent at any time. To exercise any of these rights, contact us at the email below.

8. Cookies

Our site uses essential cookies for session management and improving your experience. We do not use advertising cookies or third-party trackers. You can adjust your browser settings to control cookies.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, damage, or loss. The site is hosted on secure servers and data is transmitted via encrypted HTTPS connections.

10. Contact Us

For any privacy queries or to exercise your rights, please contact us at: hello@journeyswithnawal.com or via the contact page on our website.